Shipping Policy

At Jones Road Beauty, we are committed to delivering your orders quickly and efficiently. Below are the details regarding our shipping process, costs, and timelines.

1. Shipping Locations
We currently offer shipping within the United States. We are working hard to expand our shipping options to international locations in the future. Stay tuned for updates!

2. Shipping Methods & Delivery Times
We offer the following shipping methods for U.S. orders:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (for orders placed before 12:00 PM PST on weekdays)

Please note that business days refer to Monday through Friday, excluding weekends and holidays.

3. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to view the shipping costs at checkout before completing your purchase.

Free Standard Shipping on all U.S. orders over $50.
Shipping costs for orders under $50 are calculated based on your location.

4. Order Processing
All orders are processed within 1-2 business days. Please allow additional time for processing during peak seasons (e.g., holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Order Tracking
After your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment directly through the carrier’s website.

6. Address Accuracy
Please double-check that your shipping address is correct before completing your order. We cannot be responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error, please contact us immediately at info@jonesroadbeuaty.store, and we will do our best to assist you before the order ships.

7. Shipping Delays
While we strive to get your order to you as quickly as possible, delays may occasionally occur due to factors outside our control, such as weather, carrier issues, or holidays. We appreciate your patience and understanding if your order is delayed.

8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@jonesroadbeuaty.store within 5 business days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a refund as appropriate.

9. P.O. Boxes & APO/FPO Addresses
We are able to ship to P.O. Boxes and APO/FPO addresses within the United States. Please ensure the shipping address is entered correctly at checkout.

10. Contact Us
If you have any questions about our shipping policies or need assistance with an order, feel free to reach out to us:

📧 Email: info@jonesroadbeuaty.store
📞 Phone: +1 (707) 729-0550
📍 Address: 561 N. Water Street B228, Petaluma, CA 94952